Shipping

We pick, pack and ship every business day from our Sydney, Australia head office. Once your package has been prepared, you will automatically receive an order update with your tracking number via email.

Have a question about shipping? Please get in touch and we will be happy to assist.

Collapsible content

Australia Shipping

 

Standard Shipping

We offer FREE standard shipping within Australia for orders over $150.

For shipping of all orders under $150 within Australia, we charge a flat rate of $10.

Delivery to most addresses is expected within 2-7 business days from the time you place your order.

 

Express Shipping

Express shipping is available within Australia. Express Shipping must be selected at checkout and a flat rate of $20 will be charged.

Delivery to most addresses using Express Shipping is expected within 1-4 business days.

US Shipping

 

Standard Shipping

We offer FREE standard shipping to the US on all orders over $150. 

For shipping of orders under $150, we charge a flat rate of $12.

Delivery to most US addresses is expected within 6-12 business days from the time you place your order.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below.

 

Express Shipping

Express shipping is available to the US and must be selected at checkout and a flat rate of $20 will be charged.

Delivery to most US addresses using Express Shipping is expected within 2-6 business days.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below. 

 

Taxes & Duties

Taxes and duties differ for each country and are not payable by Petit Playa.

Please check with your local customs authorities prior to any purchase to understand any taxes and duties an order may incur. These charges are payable by the customer when the goods arrive in the country.

UK Shipping

 

Standard Shipping

We offer FREE standard shipping to the UK on all orders over £100. 

For shipping of orders under £100, we charge a flat rate of £10.

Delivery to most UK addresses is expected within 6-12 business days from the time you place your order.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below. 

 

Express Shipping

Express shipping is available to the UK and must be selected at checkout and a flat rate of £20 will be charged.

 

Delivery to most UK addresses using Express Shipping is expected within 2-6 business days.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below. 

 

Taxes & Duties

Taxes and duties differ for each country and are not payable by Petit Playa.Please check with your local customs authorities prior to any purchase to understand any taxes and duties an order may incur. These charges are payable by the customer when the goods arrive in the country.

 

Rest of World Shipping

 

Standard Shipping

We offer FREE standard shipping on all orders over US$150. 

For shipping of orders under US$150, we charge a flat rate of US$12.

Delivery to most addresses is expected within 6-12 business days (maximum 15 business days for some regions) from the time you place your order.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below.

 

Express Shipping

Express shipping is available and must be selected at checkout and a flat rate of US$20 will be charged.

Delivery to most addresses using Express Shipping is expected within 2-6 business days.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country. See more below. 

 

Taxes & Duties

Taxes and duties differ for each country and are not payable by Petit Playa.

Please check with your local customs authorities prior to any purchase to understand any taxes and duties an order may incur. These charges are payable by the customer when the goods arrive in the country.

Returns

Please find out more below regarding our Returns policy and process.

Have a question about returns? Please get in touch and we will be happy to assist.

Collapsible content

What's your Returns Policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To submit a return request, you can quickly login or create your account here, find your order and submit your returns request automatically.

Alternatively you can get in touch, citing your order number and reason for return.

Please note that returns will need to be sent to our head office in Sydney, Australia and all return shipping costs are the responsibility of the Customer.

If your return is accepted, we’ll provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Self Service Returns

To submit a self service returns request, you must first login to your account.

To do so, or to create an account, click on the profile icon in our store's navigation or simply, click here and follow the steps below:

 

  • Log in to your account:
    • a. In the Email field, enter your email address, and then click Continue.
    • b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • c. Go back to the online store, and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note.
  • Click 'Request Return'.

 

If your return request is approved, we will email you instructions for returning your order to our head office in Sydney, Australia. After the item(s) are returned and approved, your refund will be issued.

For more information, please see our full refund policy above or should you prefer to process your return manually, you can contact us.