Preorders

Due to high demand, we often open up our future production runs for Preorder on our website.

Fun Fact: on average, we sell over half our collections before they even arrive at our warehouse and make it online - with multiple styles even selling out - so if you're considering waiting... don't!

As such, we wanted to provide some helpful guidance on how Preorders work.

Firstly, to know if your chosen item is on Preorder, when you select your desired size from the dropdown on the product's page, it will show "Preorder Now" instead of the usual "Add to Cart".

Below this button, we will then provide full details regarding this particular item's estimated shipment date. 

 

When Will My Preorder Arrive?

As above, the specific date/shipping window for your desired product will be shown on either/or the 'Preorder Now' button or below the button on the product's page. Dates will differ between different items due to different product runs, shipping routes, etc.

All dates and timelines provided are estimates and can change from time to time - normally due to unexpected delays at ports, customs, etc. (which are sadly beyond our control)

In the event your Preorder exceeds the originally supplied date/timeline, and this no longer works for you, please get in touch before your item ships and we will provide a full refund. (Orders that have already shipped can no longer be refunded unless you follow the standard Returns process).

 

Mixed Orders: In Stock + Preorder

If placing a mixed order for both In Stock and Preorder items, all items will be shipped once your Preorder items are in stock.

If you wish to receive your In Stock items first, please place a seperate order for the In Stock items and we will ship them straight away.

Made a mistake and want your In Stock items sooner? Fear not, just get in touch with your order number and we'll help sort this for you.

 

Preorders: Shipping & Returns

Like any order, Preorder or In Stock, you can choose either our Standard or Express shipping option at checkout.

For Preorders, if you choose the Express option, this means that when your order is ready to ship, it will be prioritised and sent through our Express channel.

The shipping estimates provided in our Shipping & Returns page and at checkout are based on when your item is shipped, not when the order is placed.

Finally, our Returns policy remains the same for Preorders and In Stock orders, so you can rest assured that if it's not quite right, you can simply return your items to us for a full refund of the product's value. 

 

Questions?

If there is anything else you need, please get in touch - we are always here to help!