For all US based customers, please refer to our Founder's Note here regarding the US tariff implications, including estimated duties and charges for US customers and your deadline to shop with us before these duties are applied (as well as ongoing discounts and measures for offering you as painless an experience as possible during this trying time for your nation).

If your order contains both Preorder and In Stock items, your order will ship when your Preorder items are back in stock*. If you cannot remember if you placed an order for a preorder item, please check your order confirmation email for the notation "Preorder" under the product title.

If you would like to change your order to receive your In Stock items sooner, this is possible and you will simply need to pay for the additional shipment. Please get in touch below and we can arrange this for you.

*The date your preorder item(s) will be ready to ship is noted on the product page when adding to your cart. If you cannot remember, please contact us to check.

If your order has shipped, you would have received your tracking via email (if you cannot find this email, please check your spam for emails from us).

If your order has not shipped and it has been 24 business hours since placing your order, it is likely your order contains a Preorder item(s) and is waiting for them to arrive back in stock in order to ship. Please see "Where Is My Order? (Unshipped)" above for more information.

Before contacting us, please check the shipping method you selected (in your order confirmation email) and check the number of business days since placing your order. If it has been longer than the estimated time provided with the shipping method you selected, please get in touch below.

Note: If you selected 'Standard' shipping and are in the US, UK or Canada - please use the tracking number provided by Australia Post on the USPS, Royal Mail or Canada Post website(s), respectively, for greater clarity on your shipment's location and contact details for queries regarding your shipment.

Full shipping, returns and exchange information can be found here.

If requesting a return or exchange, please message us below to confirm the item(s) you wish to return/exchange and the reason why, as well as the age of your child in years and months so we can make note of any sizing discrepancies and compensate you inline.

Once approved, we will provide you the returns shipping address to send your items back to us (return shipping is the responsibility of the customer).

For exchanges, you have two options:

1. Send your items back to us and upon receipt, we will ship your replacement item(s) free of charge. This is cost effective but timely as the entire process can take 2-4 weeks depending on your location.

2. Send your items back to us and upon receipt, we will simply refund you to the value of your item(s) value and in the meantime, you place a brand new order for your replacement item(s). This will typically incur shipping costs on the new order but you will receive your replacement item(s) in a quarter of the time.Please respond to this email with the above information so we can handle your request quickly and seamlessly.

When requesting an exchange via our contact form below, please provide the option you wish to proceed with.

If you're wondering what size is best, please refer to our size guide here which also provides direct examples of what size to choose based on your child's age and percentile.

All fabrics are OEKO TEX 100 certified (meaning no harmful chemicals against your Little Lady’s skin and PFA free) and offer UPF50+ protection. Their composition is always between 80-85% polyester OR nylon (both PFA free) and 15-20% elastane. For Hats, the lining and trims are 100% cotton.

Generally, we have at least one Customer Service team member available to assist you 10am-4pm Monday and 2-3am, 6-7am and 10am-4pm Tuesday-Friday (Sydney, Australia time)