Self Service Returns

To submit a self service returns request, you must first login to your account.

To do so, or to create an account, click on the profile icon in our store's navigation or simply, click here and follow the steps below:


  • Log in to your account:
    • a. In the Email field, enter your email address, and then click Continue.
    • b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • c. Go back to the online store, and then enter a six-digit verification code.
  • Click the order that you want to submit the return for.
  • If your order has more than one item, then select the items that you want to return.
  • Select a return reason and add a note.
  • Click 'Request Return'.


If your return request is approved, we will email you instructions for returning your order to our head office in Sydney, Australia. After the item(s) are returned and approved, your refund will be issued.

For more information, please see our full refund policy above or should you prefer to process your return manually, you can contact us.