Returns Policy
We have a 14-day return policy on full priced items (Sale items are 'Final Sale', please see "Exceptions" for more information below), which means you have 14 days after receiving your full priced item to request a return and receive a refund to the product's value (shipping fees are non-refundable).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To submit a return request, you can quickly login or create your account here, find your order and submit your returns request automatically.
Alternatively you can get in touch, citing your order number and reason for return.
Please note that returns from the US will need to be sent to our warehouse in Memphis, USA and for all other countries, to our warehouse in Sydney, Australia. All return shipping costs are the responsibility of the Customer.
If your return is accepted, we’ll provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Sale items, items where the discount code* value exceeds 15% or gift cards. *We will accept returns on orders using our welcome 'PETIT10' discount code or the 15% discount code automatically provided when you leave us a review, but we cannot offer refunds on 'flash sale' discount codes or sitewide sales where the discount is preapplied to the items in your cart. We strongly encourage you to review our detailed size guide and size charts present on the product pages of all items (and accessible from the size guide page). All measurements are taken by hand using a fabric measuring tape on the garments laid flat, as such, to best compare choose a similar style item from your child's wardrobe and compare the measurements against them in the same manner (laying flat, using a fabric measuring tape) to achieve the most accurate understanding of the fit. We have a record breaking low returns rate within our industry thanks to ongoing feedback and adjustments to our fit, our size guide (informed by our customers) and measurement charts.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. This 14-day window runs from the day you (or someone you nominate) receive the last item in your order.
As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.
You can also cancel an unfulfilled EU order before it ships ("fulfilled"): to do this you will need to log in to your account and/or navigate to your order confirmation page accessible via your order confirmation email and submit a cancellation request. We recommend self-serve cancellation via your account/order status page for the fastest result, as emailed requests cannot be guaranteed — our team works in the Australian timezone and your order may already have been dispatched by the time we are able to action your cancellation request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.